Responsibilities
Principal Accountabilities: Under direct supervision:
* Support the daily operations of retail stores
* Perform a variety of routine assignments
Knowledge & Skill Requirements
* High school diploma or equivalent education; Associate’s degree preferred
* One year of experience preferred
Knowledge & Application
* Basic level of education will be required; reading, writing, and basic numeracy
* Required to follow simple instructions
* No formal occupational training required
* Non-office based roles may operate some simple equipment under guidance and instruction
Problem Solving
* Problems encountered will be defined, repetitive, and routine with a solution readily available
* All nonstandard problems will be referred to supervisor or more experienced incumbent
* Solutions are obvious or there are a finite number of clear-cut alternatives
* Solutions can be reached and applied immediately
Interaction
* Interaction with others is limited to own team with little requirement for internal or external contact
* Basic numeracy and literacy skills required
* Displays common courtesy and politeness and uses basic verbal skills
Impact
* Supports the achievement of goals through personal effort in own work area
* Impact will be limited to the delivery of own work tasks which will be managed on a day-to-day or task-by-task basis
* Financial/business impact will typically be considered immeasurable
Accountability
* Accountable for delivery of own tasks to agreed time and quality standards
* Typically no awareness of cost and profitability required
* Performance measured frequently against predefined service level requirements or equivalent metric
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