Permanent Position Overview:
As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery
Finning Power Rental is a leading provider of temporary and emergency power solutions to hire and rent across the U.As part of the Finning group, we are the largest global dealer of Cat products and services. Lead service engineering team by understanding & responding to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Support fleet availability by ensuring processes are adhered to and inspections, repairs and servicing/maintenance is performed in a timely manner and all data is recorded and up to date (20%)
Plan all jobs to maximise engineer productivity and driving asset utilization. Drive 5-star contamination control practices through audits and operational best practice (5%)
Keep all systems up-to-date at all stages with accurate job and fleet information. (Timely up-loading of internal drives with data (10%)
Drive employee engagement in line with agreed business targets driving a consistent approach through the team, using the employee engagement survey as a guide (10%)
A competitive salary
~25 days annual leave + bank holidays (purchase additional 5 days holiday)
~ Annual Bonus
~ Laptop and phone
~ The additional benefits attached to this role include a generous reward scheme, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
~ You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via Give As You Earn, and length of service & recognition awards.
Customer Service skills and ability to develop strong customer relations
Excellent planning and organisation skills
Good IT skills Excel, Teams and Outlook essential
M3/INFOR system skills training will be given
Parts identification through SIS/manuals
Commissioning process
Maximise customer revenue for service.
Control expenses for rental projects and the branch. Manage and control all rental projects.
The communication to the service engineering team, yard technicians and the wider team of work schedule and Engineers issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. If you would like to be part of an industry leading organisation then apply online today
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.