About The Role
Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in Hackney? We are currently seeking a dedicated individual to join our team at Hackney Veterinary Surgery.
Our practice is renowned for delivering exceptional care and service to our clients' pets. We pride ourselves on providing the best veterinary care in a warm and welcoming environment for our teams, patients, and owners.
As a Veterinary Receptionist, you will be the first point of contact for our clients, greeting them with a smile and giving their pets attention. Your responsibilities will include scheduling appointments, answering inquiries, and providing general support.
Your day may include:
1. Welcoming clients and their pets upon arrival
2. Booking appointments and managing the RX Works diary
3. Promoting our Healthcare Plan for preventive treatments
4. Scheduling follow-up appointments
5. Assisting the Vet and Nurse team with queries
6. Scanning paperwork onto digital records
7. Liaising with clients regarding appointments and medication
8. Ordering food and medication
9. Processing payments after treatments
10. Handling finance applications for payment plans
11. Managing a busy reception desk efficiently, including emails and social media
This is a full-time position, working 40 hours per week with various shift patterns.
About Us
DNA Vetcare is an independent group of award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Claire Baker joined as a Director in 2019, leading operations and recruitment.
Our network comprises highly skilled veterinary surgeons committed to compassionate care for all animals, establishing a reputation for excellence in pet care.
Alan and Dane are dedicated to providing excellent service to clients, respectful and caring treatment for animals, and fostering a supportive workplace for their teams.
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