OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Motor Finance Team as a Business Services Executive where you will provide support to our partner hubs and partners in the completion of several centralised tasks. This particular role requires a flexible approach in the ability to prioritise differing activities, whilst working to fixed deadlines. Our Business Service Executive will be a highly service driven individual. In order to be successful in the role, you must be a self-motivated individual who can multitask, prioritise and have excellent communication skills. RESPONSIBILITIES Dealer on-boarding– including Sanction and FCA licence checks. Carry out Dealer Partner updates and ensure the system is updated to reflect any amendments. Commission adjustment and monthly reconciliation. HPI – Dealer Funding. CIFAS – Fraud monitoring. Asset Recovery – customer Voluntary Termination, PCP hand back, auction house sales, fee collection Completion of Data SARs, and other GDPR related activities Review Experian (credit) disputes and ensure you reach a resolution that is communicated. Manage customers through the Right to withdraw process from initial call to providing the settlement quote and taking a payment. Telephone Queries from branch, dealer, customer and other 3rd parties Keeping up to date with Emails & Post. Welcome pack preparation– Republic Of Ireland customers Welcome packs HPI (Hire Purchase Investigations) monitoring. Monthly MI reporting to various stakeholders including Compliance. Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/CAN: Excellent Customer service skills with experience in a high-pressure environment Excellent attention to detail The ability to multitask, ‘think on your feet’, Prioritise and work to strict deadlines. Excellent communication and negotiation skills. Ability to work as part of a team and individually. IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE: Previous experience in the Finance or Automotive industry. Awareness/understanding of GDPR/PII. Collections experience would be a distinct advantage (Asset Recovery) We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers374017299-899295541 To find out more about our benefits:https://www.closebrothers.com/employee-benefits To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group LI-TM1 LI-HYBRID