Your newpany
One of the UK’s fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen.
Your new role
As a Customer Service Administrator, you’ll be the first point of contact for customer queries and a key support to the franchise network. You’ll help ensure smoothmunication between stores, customers, and internal departments, all while upholding theirmitment to quality and service.Key Responsibilities:
1. Respond to customer enquiries via phone, email, and social media
2. Log and resolveplaints with professionalism and empathy
3. Liaise with store managers and franchisees to investigate and resolve issues
4. Maintain accurate records using CRM and internal systems
5. Monitor feedback trends and escalate recurring issues
6. Support promotional campaigns and service updates
7. Assist with admin tasks including data entry, reporting, and documentation
8. Contribute to improving customer service processes and tools
What you'll need to succeed
In order to be successful in applying for the role of Customer Service Administrator, you will have:
9. Experience in a customer service or administrative role
10. Excellentmunication and interpersonal skills
11. Strong attention to detail and organisational abilities
12. Proficiency in Microsoft Office and CRM systems
13. A calm, solutions-focused approach under pressure
14. A team player with a positive, can-do attitude
15. Ideally, familiarity with franchise operations or multi-site businesses, but not essential.
What you'll get in return
As the Customer Service Administrator, you will receive:
16. A highlypetitive salary of up to £35000
17. Opportunity for growth and development