Customer Service Team Leader - Customer Service Supervisor - Part time
Our client is a leading manufacturing business based in Alfreton.
Due to job share, our client is now looking to recruit a Customer Service Team Leader to join their team on a part time basis.This role is 3 days a week - office based.
* Provide day-to-day management, motivation, and guidance to the Customer Service Team, promoting a culture of continuous improvement.
* Act as the key link between customers and internal departments, including Sales, Credit Control, Logistics, and Product Scheduling.
* Oversee the timely, accurate, and efficient processing of customer orders while maintaining the live order book.
* Monitor customer deliveries to prevent issues and ensure prompt resolution of all customer enquiries.
* Manage customer complaints, product returns, credit notes, and invoice queries efficiently and professionally.
* Lead and support major improvement projects under the direction of the Customer Support Manager to enhance processes and service delivery.
* Maintain and update departmental process and procedure manuals.
* Contribute proactively to team meetings, objectives, training, and organisational projects.
Our client is seeking:
1. A highly motivated, confident...