Customer Operations Coordinator (European Road Transport)
Hinckley (LE10) | Full-time | Up to £33,000
Help customers move freight across Europe with zero drama. You’ll be the steady pair of hands that turns bookings into smooth deliveries—keeping updates timely, paperwork tidy, and issues resolved before they become problems. Join this reputable freight company as a Customer Operations Coordinator.
What the job looks like day-to-day
* Own a small portfolio of European road accounts: take bookings, arrange collections/deliveries, track progress and close the loop with customers.
* Keep customers in the picture with clear ETAs, status notes, PODs and after-care follow up.
* Liaise with partners/carriers to keep groupage, part-load and full-load movements on track; flag risks early and steer exceptions to a clean outcome.
* Enter and maintain accurate shipment data in the TMS; follow agreed workflows every time.
* Support pricing/rate requests and simple quotes when needed.
You’ll suit this if you have
* Experience in European road transport customer service (groupage and/or FTL/LTL).
* Confident phone/email manner. Clear, calm, and customer-focused.
* Solid attention to detail (you spot the typo in a CMR or a wrong postcode at ten paces).
* Comfortable using transport/ERP systems and Excel; quick to pick up new tools.
* A proactive mindset: when plans change, you organise the fix and communicate it.
Why this Customer Operations Coordinator role will appeal
* Salary up to £33,000 depending on experience.
* Friendly, supportive team that values ownership and straight answers.
* Real variety—multiple customers, countries and carriers; no two days the same.
* On-site in Hinckley (Monday–Friday).
How to apply
Hit Apply with your CV. If your background lines up, we’ll arrange a quick call to talk through your experience, notice period and what you’re looking for next.