Customer Services
– £25k-£27k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent.
Responsibilities:
* Be the first point of contact for customers calling into the company
* Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns.
* The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes).
* Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date
* Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues.
* Accurate processing of quotes, orders, returns and invoicing as required
* Make outbound calls to customers with outstanding quotes to help close the sale
Required experience:
* 2 years' experience in a call centre environment answering incoming traffic and making outgoing calls
* 2 years' experience in an outbound sales environment.
* Knowledge of CRM systems and processes
My client is a large and rapidly expanding Engineering company looking for a Customer Services expert for the UK fleet team.
If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.