Synopsis of duties
Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS.
Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner.
Identify emerging needs and opportunities to enhance service delivery and expand support offerings.
Contribute to the organisational strategy.
Act as a Designated Safeguarding Lead (or Deputy DSL) where required.
Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors.
Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development.
Hold monthly team meetings and quarterly reflective practice sessions
Build and maintain strong relationships with external partners and represent the organisation at partnership meetings.
Oversee data collection, impact measurement, and service evaluation
Seek feedback from clients and review data / information to determine how we can improve our services
Ensure all services are delivered in line with relevant legal and contractual requirements
Provide reports for SMT highlight progress as well as any potential risks.
Support funding bids to enable our services to develop.
Essential Requirements
A Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services.
Ability to build partnerships and work collaboratively across sectors.
Experience developing and delivering trauma informed services.
Experience of managing refuge or supported accommodation services.
Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy).
DBS on update service or dated within the last 12 months
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