Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role This job does not meet Skilled Worker visa sponsorship requirements You'll work from home some of the time, but you'll also spend at minimum of 1 days a week working from Bristol. We're offering this role for a period of twelve months What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our operations centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs to suggest improvements and increase efficiency. You’ll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Keeping accurate records of day-to-day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You’ll also need: The ability to convey information in a simple and understandable way An understanding of operations and performance metrics Microsoft Office skills, including PowerPoint, Excel and Word