This role is responsible for managing the front-desk reception dealing with incoming calls, guests and post whilst providing any required administrative support to ensure a smooth and efficient running office.
Job Duties:
1. Taking all incoming phone calls to head office in a professional and supportive manner, directing calls to the appropriate individuals and taking accurate messages, ensure that they are passed on and followed up where required.
2. Ensure that the head office reception area is maintained to a high standard for all visitors and staff, taking any required action relating to cleaning or maintenance with the relevant teams.
3. Manage all incoming post into head office, ensuring that all documents received are accurately scanned and shared with the relevant department for action.
4. Provide any required administrative support to the management team as directed by the line manager.
5. Ensure that all head office units are compliant with the required fire, health and safety checks required by ensuring that the relevant departments complete when required.
6. Ensure all office supplies are adequately stock and controlled within the budget agreed with the line manager.
Experience:
* Minimum 2 years’ experience in an office environment in a similar role
* Administrative and office work
Skills Required:
* Effective communication skills both written and verbal
* Professional manner in telephone and face to face interactions
* Computer literate in Microsoft Outlook, Word, Excel and PowerPoint
* Attention to detail, planning and organisational skills
* Confidence to engage with management and employees across the business
* Must be able to work on own initiative
* Ability to multi-task
* Flexibility to meet the needs of the organisation
* Interpersonal skills and the ability to develop effective working relationships with key stakeholders
* Positive attitude