Join to apply for the Nights Despatch Senior Supervisor role at HiTHERM, L.L.C.
If you are an experienced Despatch Supervisor, with excellent organisational and communication skills, we want to hear from you.
About The Role
Main Responsibilities
* Organize, oversee and manage vehicle dispatch. Ensure the efficient coordinating and loading of vehicles, with a focus on prioritizing routes and managing workload to guarantee timely deliveries.
* Team Leadership and Management — provide day-to-day leadership of drivers and the night dispatch team operating out of the Irlam depot. This includes managing staff rotas, holidays, and conducting team training and development. Additional responsibilities include building team cohesion and handling disciplinary actions when necessary to maintain high operational standards.
* Incident Management and Communication — act as the point of contact for any overnight incidents, vehicle breakdowns or operational challenges. Communicate effectively with internal departments to ensure swift resolution, minimising disruptions to the business.
* Daily Reporting — provide regular updates and comprehensive reports to the Transport Manager to maintain transparency and address operational issues, ensuring continuous improvement in service delivery.
* Security Oversight — take full responsibility for the security and integrity of the dispatch bays, rear yard and all fleet vehicles, ensuring personnel and assets are safeguarded.
* Collaboration with the Order Makeup Department — work closely with the Order Makeup team to enhance and streamline vehicle dispatch times with the goal of continuous process improvement.
Hours of work: 5 nights per week Sunday–Thursday, 20:00–06:00hrs. Additional flexibility may be required to meet the demands of the business.
Qualifications / Requirements
* Leadership and Team Management — strong leadership qualities with a proven ability to manage and develop a team, particularly in a transport or logistics environment.
* Problem Solving and Decision Making — demonstrated ability to effectively manage unexpected issues and make sound decisions under pressure.
* Effective Communication — strong verbal and written communication skills.
* Collaborative Mindset — ability to work with managers from other departments, ensuring alignment within the company’s overall goals.
* Reliable and Enthusiastic — proactive and enthusiastic approach to work, with a proven track record of reliability, attendance and punctuality.
* Computer Literacy — proficient in the use of computers and experience using Microsoft Office applications.
Preferred Skills
* Despatch management and supervision
* FLT / forklift experience
* SLAs and performance metrics
* Vehicle routing and transport coordination
* Warehouse operations
* Microsoft Office proficiency
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Strategic Management Services
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