Join Oprema as a Returns Assistant!
At Oprema, we’re all about people. Whether it’s delivering exceptional service to our customers or fostering a supportive and collaborative environment for our team, we go the extra mile. Now, as we enter an exciting new phase of growth, we’re looking for a Returns Assistant to join us and play a vital role in our operations.
Job Purpose
The Returns Assistant plays a key role in managing and processing product returns efficiently, ensuring an excellent experience for both customers and suppliers. This role involves coordinating with various stakeholders and supporting smooth day-to-day logistics operations.
Key Responsibilities
1. Process customer and supplier returns promptly and accurately
2. Communicate effectively with suppliers, customers, and internal teams to resolve return queries and issues
3. Work with products from multiple leading manufacturers
4. Collaborate closely with the Head of Department to ensure smooth workflow
5. Arrange collections and shipments with courier services
6. Support general operational activities as required
7. Adhere to all health and safety regulations, maintaining a safe, clean, and compliant working environment
8. Carry out any other duties reasonably required within the scope of the role
9. Remain flexible to meet the changing needs of the business (this list is not exhaustive)
Person Specification
Essential Experience & Skills
10. Proven experience in a customer service role
11. Strong communication skills with the ability to handle complaints professionally
12. Confident negotiation and problem-solving abilities
13. Excellent attention to detail and strong time management skills
14. Ability to work independently as well as collaboratively within a team
15. Proficient in Microsoft Office
Desirable
16. Experience handling BB returns
17. Familiarity with Microsoft Dynamics
18. Knowledge of customs and export procedures
If you are organised, customer-focused, and thrive in a fast-paced environment, we’d love to hear from you.