Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests. As we continue to grow, we are now strengthening our Credit Control team with a Credit Controller (Part-Time) in our Ipswich Head Office on a 7-month fixed-term contract. Within this role, your duties will include: Chasing declined on-board accounts & medical insurance claims. Collection of monies from agents to agreed terms. Coding of cash, cheques, bacs payments and on-board payments and inputting onto debtor accounts and passenger bookings. Allocations of cash, cheques, BAC’s, debit/credit card payments, on-board payments and credit notes. Ensure that remittances, e-mails, worksheets, letters are files within the Credit Control filing system and/or the Credit Control Drive. As the successful candidate, you will have: Professional experience within Credit Control, Customer Service, Sales or Administration. A pass rate (C or 4) in Maths and English at GCSE and/or A Level (or equivalent). Chartered Institute of Credit Management training (desirable but not essential). Excellent verbal and written communication skills, for example whilst speaking with debtors. A confident, friendly and consistent personality, with the ability to remain patient under pressure. Good understandings of a Credit Control function within a company. A strong working knowledge of Microsoft Office. Excellent attention to detail skills. This is a 7-month fixed-term, part-time role, working 27.5 hours per week (9am to 2:30pm), Monday to Friday on a hybrid basis. Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme.Attached to this advert you will find a full job profile and details of our Company benefits on offer. Our Values: We are caring - “We trust and care for each other, our guests and our environment” We are positive - “We live and share a positive attitude” We are real - “We are always ourselves and respect others” We are a team - “We are more than a team; we are a family” As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.