Job Description
Reporting to: Area Manager
Hours: 30 hours per week (4 days) which may include Saturdays
Locations: Biggleswade, Hatfield, Hemel Hempstead, Hertford, Hitchin, Letchworth Garden City, Stevenage and Welwyn Garden City
Other Requirements: The jobholder must be mobile and have a car. All travelling expenses will be reimbursed.
Key Responsibilities:
1. To assist and cover for the Area Manager during periods of annual leave or absence
2. To provide cover in Willow retail shops, managing Assistant Manager(s) and Volunteers, including the recruitment and retention of a motivated team of volunteers.
3. To ensure income and profit maximisation through maximising donations, preparation of items for sale, sales and disposals of un-saleable items to trade merchants
4. Achieve sales and profit targets in order that we are able to increase the number of Special Days for seriously ill young adults
5. To achieve the optimum price for all donated stock.
6. To maximise sign-ups for Retail Gift Aid and ensuring full records are maintained for donations under this scheme.
7. To control shop expenditure in line with budget, applying Willow policies for purchasing at all times.
8. To manage customer and donor engagement ensuring the best poss...