Job Overview
Hours: 37.5 hours per week plus on-call requirements
This is an incredible opportunity to work for a forward-thinking care provider, who will support you to be the best you can be in your chosen field!
Join us and make a real difference in people’s lives.
Our continued employee development programs, internal training, and exceptional leadership will give you the ability to continuously develop yourself professionally while providing person‑centred care.
You’ll be supported by an excellent team of professional and ever‑developing co‑workers who all identify and align with our values and ways of working.
About Us
We provide services to thousands of people nationwide with the objective of offering reassurance and support to older, disabled, or vulnerable individuals, allowing them to remain safely in their own homes.
We help people maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to clients and their families.
About the Role
You will be responsible for installing, maintaining, and collecting all TEC equipment as outlined by the contract. This role ensures service users can live independently and safely with the support of TEC equipment.
Key Responsibilities
* Gain extensive knowledge of assistive technology, how it works, and how it supports people to remain safe and independent at home.
* Develop and maintain good working relationships with a range of service providers to ensure effective communication for the benefit of service users.
* Assist in research and testing of new equipment, including supporting project work.
* Follow processes for transferring stock to and from clients’ homes.
* Maintain the provided vehicle in line with required standards, completing daily checks and reporting issues promptly.
* Install and upgrade digital telecare equipment using handheld and power tools safely, including working with ladders.
* Conduct service calls on existing equipment, fault‑finding, and resolving issues; collect equipment when no longer required.
* Provide interactive demonstrations of installed equipment to clients, ensuring confidence and understanding, alongside aftercare support and documentation.
* Update and maintain client records accurately.
* Work confidently with vulnerable people with complex needs and disabilities.
* Demonstrate strong analytical and problem‑solving skills.
* Maintain excellent organisational skills to ensure documentation and equipment are kept in good condition.
* Conduct risk and dynamic assessments for safety during installations and interactions, including manual handling and ladder work.
* Exhibit strong customer‑facing skills, empathy, and a caring nature.
About You
You will align with our core values:
* Keep promises and act with integrity.
* Empower accountability and performance.
* Help people with empathy, courtesy, dignity, and kindness.
* Show respect and build trust with colleagues, suppliers, and customers.
* Believe in teamwork and embrace innovation.
* Adapt to change and strive for excellence.
* Deliver cost‑effective, efficient, and safe solutions.
Qualifications and Experience
* Educated to GCSE level (including Maths and English).
* Full UK driving licence.
What We Offer
* 29 days holiday (inclusive of Bank Holidays), increasing to 33 days.
* Continued professional development, training, and career progression opportunities.
* Life assurance.
* Free eye tests.
* Employee assistance program including free counselling.
* Access to discount platforms.
* Free uniform and DBS check.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Information Technology
Industries
Hospitals and Health Care
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