Red Recruitment is recruiting a Customer Resolution Specialist to join our client, a telecoms and technology company who are recognised as a leader in their field.
As a Customer Resolution Specialist, you will be the primary point of contact for valued customers, addressing their concerns and providing exceptional support to ensure their satisfaction.
Benefits & Package for a Customer Resolution Specialist:
Salary: £25,000 per annum
Hours: Monday - Friday, 9am - 5:30pm
Contract Type: Permanent
Location: Solihull
33 days holiday (including Bank Holidays)
Referral Bonus - Recommend a friend
Employee Assistance Programme
Private Medical Insurance after probation
Enhanced Maternity and Paternity pay
Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme
Key Responsibilities of a Customer Resolution Specialist:
Respond, investigate and resolve customer enquiries through various channels including phone, email and chat in a timely and efficient manner
Collaborate with internal teams to find solutions and prevent recurring problems
Identify opportunities to improve customer experience
Escalate critical issues to appropriate departments when necessary
Stay updated on company products, services and policies to provide accurate information to customers
Achieve and maintain high customer satisfaction ratings through quality service deliveryKey Skills and Experiences of a Customer Resolution Specialist:
Customer service experience required
Excellent verbal and written communication
Strong problem-solving abilities and analytical thinking to resolve complex customer issues
Proven active listening skills to understand customer needs and concerns
Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
Patient and composed demeanour, even in high-pressure situations
Ability to adapt to changing priorities and multitask effectivelyIf you have the relevant skills and experience required and are interested in joining, please apply now!
Red Recruitment (Agency)