Based at our Headington campus and reporting to the Digital Education Lead, the Digital Education Assistant will act as the first contact for the Digital Education team enquiry services to ensure responsive customer service. You will assist with producing documentation and guidance on using educational technologies for staff and students. In addition, you will provide an accessibility checking service for teaching and learning materials, assist with team projects and initiatives, and provide administrative and organisational support for training events, workshops, and meetings.
About the team
The Digital Education team sits within the Academic and Digital Services division of the Directorate of Learning Resources. We support a variety of online learning platforms, lead initiatives that shape teaching, learning and assessment and build digital capabilities needed to achieve the University’s 2035 Strategy.
Our work spans digital capabilities and skills development, e-learning systems support and quality assurance, and digital learning design in academic faculties. We work closely with the Oxford Brookes Library to make a consistent offer for our services to the University, and with teams such as IT Services, Oxford Centre for Academic Excellence and Development, Strategic Change to strengthen key digital capabilities across the organisation.
What will I be doing?
* Own our support channels and respond to enquiries as quickly as possible
* Assist with producing documentation and guidance for educational technologies
* Help build an accessibility checking service for teaching and learning materials
* Assist with the organisation and delivery of digital skills workshops
* Participate in Digital Skills Team projects and initiatives
* Communicate system upgrades and service changes to our stakeholders via our team’s and directorate’s communication channels
* Provide administrative support for communities of practice and digital education fora.
What skills do I need?
Essential:
* Educated to A-level standard or equivalent experience
* Experience of working in a customer service setting
* Experience of responding to and resolving enquiries
* Ability to communicate logically, think about the audience using appropriate language and methods and listen effectively
* Ability to create and assess different potential solutions including for more complex problems, without a simple technical solution.
* Ability to generate ideas to improve ways of working - using a clear brief to improve something that already exists.
* Ability to identify new opportunities even in difficult situations, and maintain motivation and momentum.
* Ability to set own goals, prioritise tasks, secure resources and involve others effectively.
* Ability to contribute to a team through group decision-making, respect for different perspectives and ideas, and encouraging others.
About the location
Based at our Headington campus, you’ll experience the vibrant campus atmosphere and benefit from our modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport.
This role supports hybrid working and is typically expected to involve 1–2 days on campus per week, with flexibility based on directorate needs.
Benefits
As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days (approx 5 per year).
We encourage and support hybrid working where the role allows and ensure that you have the necessary equipment to allow you to work flexibly.
We have an extremely competitive Local Government pension scheme with a 19.2% Employer contribution rate, as well as providing all staff with financial education, a comprehensive employee assistance helpline.
We prioritise the well-being of our employees—both physically and mentally, as well as financially. That's why we provide a diverse and comprehensive benefits package to support our team
In addition, all employees have access to:
* Discounted rates for the University sports & gym facilities
* Brookes on-site Nursery
* Discounted travel options
* TOTUM card discount scheme
* Relocation scheme (for moves over 30 miles)
* Training and development opportunities
* Connected community - Brookes have a wide variety of staff networks which instil a sense of community offering employees a space for support, guidance and friendship making it a vibrant and inclusive place to work.
Equality, diversity and inclusion
At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.
As a Disability Confident Employer we guarantee to interview any disabled applicant who meets the essential selection criteria.
Applying
To apply, please complete our online application form by clicking the “Apply for Job” button below. In the “Supporting Documents” section, please upload your CV and a cover letter detailing how you meet the person specification.
As a result of the immigration changes that came into effect from 22 July 2025 this role will not attract sufficient points to obtain a sponsored skilled worker visa under the points based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.
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