Supporter Engagement Individual Giving Officer
Hybrid (Attending our London office once a week)
£34,000 pa, plus benefits
Full Time
Key Responsibilities
* Planning and delivery of multi‑channel direct, telemarketing and digital marketing campaigns; to include briefing in new products, managing timings, campaign budgets, collating feedback and approval from key stakeholders, liaising with suppliers and ensuring materials are compliant and on‑brand
* Work with the Supporter Engagement Individual Giving Manager to forecast income and expenditure for campaigns and ensure spend remains within budget.
* Manage all aspects of effective and inspiring welcome Journeys. Reviewing data, cancellations and implementing communications to reduce attrition accordingly.
* Responsible for Individual Giving campaigns, including delivery of fundraiser training, campaign briefing, day‑to‑day agency management and overseeing compliance.
Desirable Criteria
* Experience of supporter recruitment
* Experience of either lottery or regular giving fundraising
* Experience of managing external agency relationships
Minimum Essential Criteria
* Experience of Individual Giving fundraising or transferable experience
* Experience of working with databases (Raisers Edge experience preferable)
* Strong knowledge of Microsoft Office packages with advanced Excel experience
* Interpersonal skills – experience of working within a team (ideally across multiple teams), customer service
* Experience of working with third‑party suppliers and managing relationships
* Experience of developing compelling marketing materials and copy for print, web and social media
* Strong ability to think innovatively to improve supporter experience and make processes more efficient
* Able to manage deadlines and prioritise workload
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme – £250 payment
* Enhanced maternity, paternity and adoption pay
* Enhanced sick pay
* Electric Vehicle Scheme
* Healthcare Cash plan, to claim back costs of routine healthcare
* Death in Service benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities.
* Access to Employee support programme
* and lots more. Please visit our careers website for the full list.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
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