Overview
Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.
Job details
Job title: Service Manager
Location: Coventry and Warwickshire
Salary: £40,000 – £43,000 (Salary to be agreed based on relevant qualifications and experience)
Hours: 37.5 hours per week (including evenings and weekends)
Job type: Permanent
At CWW Mind, our people are our greatest strength. We’re committed to professional growth and wellbeing, offering supportive management, coaching, and mentoring to help every team member reach their potential. Thriving through collaboration is at the heart of what we do, supporting individuals on their recovery journey through championing strong partnerships, combining skills, training, and development to deliver inclusive, compassionate, and high-quality mental health support.
Apply Now If You:
* Are driven by a commitment to supporting others to thrive
* Want to shape high-quality, compassionate services that make a real impact
* Can work flexibly in a dynamic environment – bringing confident leadership and management experience to support staff in delivering a range of therapeutic mental health and wellbeing services
About the role
We’re looking for an experienced and passionate Service Manager to join CWW Mind and lead our Coventry Warwickshire Partnership Trust (CWPT) Talking Therapies contracted service delivery – a dynamic, multi-disciplinary team delivering high quality, evidence based mental health support across Coventry and Warwickshire.
Main Responsibilities Will Include:
As part of the CWW Mind, CWPT Talking Therapies contract, you will be responsible for the overall day-to-day management of CWW Mind’s core service areas, leading dedicated teams of diverse professionals to deliver key elements of the service, in partnership with CWPT.
With the support of two dedicated, experienced CWW Mind Team Leaders, this will include oversight of the CWPT Talking Therapies Referral Centre (TaRC) – a centralised referral hub for individuals across all localities seeking access to Coventry and Warwickshire’s Talking Therapies services – as well as a fixed number of Psychological Wellbeing Practitioners (PWPs), both qualified and in training.
About the service
TaRC Client Referral Advisors are the first point of contact and the vital link between clients and therapy services. Their role is pivotal in making sure each person’s journey from referral to assessment is handled with compassion, efficiency, safety, and empathy. It involves managing a high volume of referrals each week, ensuring every individual’s journey from first contact to assessment is smooth, timely, and compassionate.
Psychological Wellbeing Practitioners (PWPs), both trainee and qualified, deliver evidence-based therapy to people experiencing mild to moderate mental health difficulties, such as anxiety, depression, and low mood.
Our PWPs receive ongoing management support throughout their training and supervision pathway until they achieve full qualification. Once qualified, they continue to develop their skills and experience, working closely with NHS colleagues within the stepped care model to ensure that anyone requiring more intensive support is appropriately referred to the next step of the care model.
Partnership Working
You will foster close working relationships with the CWPT Talking Therapies’ wider management team, contributing fully to the development and coordination of ethically sound, evidence-based therapeutic services delivered within the primary care mental health provision. This includes leading and supporting your team to collaborate closely with the wider Talking Therapies clinical and management teams, to address urgent queries, promptly escalating clinical or safeguarding concerns for individuals in distress, while ensuring all information remains accurate and confidential. By maintaining strong communication and providing regular performance updates, you will help balance resources and uphold the high standards of the Talking Therapies service.
Key responsibilities
* Plan and deliver a robust process for interviewing, appointing, inducting, monitoring, ensuring all staff roles are relevant and aligned to the appropriate level of responsibility and impact
* Facilitate and participate in regular service development and operational meetings, to support the effective development of services within each locality
* Ensure that services comply with relevant legislation, policies, procedures and funding stream requirements e.g. Safeguarding, MH Capacity Act, GDPR and Health & Safety, to ensure that targets to meet requirements are set and achieved within services
* Collect and analyse qualitative and quantitative data on service-level referrals and outcomes, prepare reports, and use findings to evaluate and inform service effectiveness
* Recognised management qualification at Level 4 diploma
* Proven track record of line management/leadership
* Experience of delivering mental health support services
* Proven ability to work with a wide range of agencies/professional groups
* Access to a vehicle for travel across Coventry and Warwickshire
What we can offer you
The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:
* Working culture – based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence
* Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years
* Wellbeing day – 1 day, per holiday year, to be used to take care of your own mental health and wellbeing
* Life insurance policy – Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free)
* Employee development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training
* Flexible working – A range of options available for all employee’s dependant on role and responsibilities
* Pension – Minimum 5% employee and 3% employer contribution, with an ethical investment policy option
* Sick pay – On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave
If you are submitting a CV, you must include answers to the following questions (these can also be found on our application form):
* Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
* Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
* Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
* Do you hold a UK driving license? You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
To learn more about the role or our organisation, you’re welcome to contact Carol Benson, Head of Operations, Adult Community and Wellbeing Services, at carol.benson@cwmind.org.uk for an informal and confidential chat.
Interview date: Monday 24th and Tuesday 25th of November 2025
Ref: LMI TT SM 10.11
If you’re interested in this post, please review the Job Description and Guidance Notes before completing the Application Form. Candidates are required to provide a written response addressing all essential areas of the person specification, demonstrating their experience using the STAR approach (Situation, Task, Action, Result)
For an application form and full job description, please use the links below:
Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry, Warwickshire and Worcestershire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.
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