Our client, a dynamic and fast-growing organisation operating within the FMCG food and drink sector, is seeking a proactive and highly organised Sales & Operations Coordinator to support customer service excellence and end-to-end order management. This role offers an excellent opportunity for a commercially aware coordinator to act as a key link between customers, suppliers, logistics partners, and internal teams. Job Role Reporting to the Sales & Operations Manager, the Sales & Operations Coordinator will be responsible for the accurate and timely processing of customer orders, ensuring on-time, in-full delivery, effective communication, and high levels of customer satisfaction. You will manage orders through D365, coordinate with suppliers and logistics partners, and play a vital role in maintaining service levels, margin control, and operational efficiency. Responsibilities * Accurately process all manual customer sales orders by 2pm on the day of receipt and issue purchase orders to suppliers and transport providers. * Monitor and follow up on expected EDI orders, ensuring all orders are correctly received into D365. * Confirm all customer orders within 24 hours for stock orders and within 48 hours for direct delivery orders. * Ensure customers place orders within agreed lead times and proactively manage any exceptions. * Act as a primary point of contact for customers, managing queries, complaints, and service issues professionally. * Build and maintain strong working relationships with customers, suppliers, and logistics partners. * Work with suppliers and third-party logistics providers to ensure orders are produced, picked, dispatched, and delivered correctly. * Proactively notify customers of any delivery delays or stock shortages ahead of time. * Ensure all orders are batched, delivery noted, and invoiced accurately on the day of delivery. * Complete daily invoice checks against warehouse reports, investigating and resolving any discrepancies. * Ensure OTIF performance is accurately logged within D365 and corrective actions are implemented where required. * Investigate customer claims and ensure credits are raised within seven days of receipt. * Raise and escalate EDI, service, and delivery issues internally, keeping all relevant stakeholders informed. * Analyse customer and system data to identify risks to shelf life and opportunities to upsell or improve logistics efficiency. * Support upselling initiatives, including full pallet deliveries where applicable. * Add and amend sales prices in the system, ensuring live orders are updated accurately. * Attend weekly stock-at-risk and channel meetings, preparing updates, actions, and minutes relevant to customer service activity. * Support new product launches and phase-ins in collaboration with Commercial and Supply Chain teams. * Liaise closely with the internal Customs team to ensure all orders move across borders with compliant and accurate documentation. Personal Profile * Previous experience in a Sales & Operations, Customer Service, or Order Management role, ideally within FMCG food and drink. * Confident communicator with strong telephone and email skills. * Highly organised with the ability to prioritise effectively in a fast-paced environment. * Calm and resilient under pressure. * Methodical, thorough, and detail-focused approach to work. * Strong team player with a collaborative and flexible attitude. * Good IT literacy with experience using ERP systems. * Experience using D365, Excel, and Microsoft Office is highly desirable. * Familiarity with retailer portals would be an advantage. Ref Code: CV(phone number removed) To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion