VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Planner & Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression. Shifts are held over Monday to Friday. No weekend working. Permanent position. This role will be based at the company's Derry / Londonderry office. This role also offers growth opportunities. Salary Fully Negotiable other Fantastic Additional Benefits (Top Company) & Progression Opportunities Responsibilities Be the initial point of contact for tenants for urgent, routine and adaption works Scheduling customer appointments and creating events Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability Raising survey events on new COTs, Adaptions and Response jobs Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly Liaise with administration team, supervisor and management to answer queries and review works in progress. Liaise daily with client district maintenance officers/administrators Monitoring of required completion dates, ensuring they are meet, or extension requested were required Dealing with queries and complaint resolution Maintaining standards and processes to reach KPI targets. The Ideal Person Previous experience of scheduling/ logistics / planning Experience in customer service and customer excellence Preferred Experience operating within a face paced construction industry with a focus towards housing maintenance For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. Sean was incredibly helpful and really understood what I was looking for and my motivations. Something that really impressed me is that he knew his clients well enough, so much so that although I didn't have the experience the client was looking for, he recognized the transferable skills that they value and managed to arrange an interview for me within a matter of hours. I cannot recommend Vanrath recruitment enough, having just finished university, the process can feel daunting. However the fantastic communication and guidance from the Vanrath team made this process a lot easier. Applied for a job through Vanrath was contacted almost immediately by Jack Groves, Sorted me with an interview and lots of helpful tips and information which helped me secure a new permanent role. He kept me up to to date pretty much daily on what was happening he's an absolute gent would definitely use again if needed. Skills: Planner Scheduler admin administrator customer service housing property Benefits: Fantastic Benefits Package