We’d love to hear from you if you’re: able to lead, support and develop a team confident in dealing with all kinds of situations, including complaints focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills. Holidays Operation Team LeaderTo find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.You'll be focused on making sure that our operations are compliant with health and safety. You’ll be familiar with working to risk assessments, COSHH procedures, accident reporting and fire safety. You'll help to coordinate maintenance work and repairs, making sure our cottages look their best for our guests, and that all our guest materials are up to date and in good order.Our visitors come to the area for the unspoilt coast with its imposing headlands, hidden coves, stunning beaches and all that the North coast and surrounding countryside has to offer. Many of our visitors stay a little longer in one of our 28 holiday cottages. There are a variety of buildings offering very different experiences including Doyden Castle, the quirky Birdcage and the statuesque Pentire Head Farmhouse. Working alongside our two other Team Leaders, you will assist the Holidays Operation Assistant Managers and the Holidays Manager in the delivery of our growing holidays business with a specific emphasis on compliance. You'll ensure consistent management of the operation across the area and achieve high levels of visitor satisfaction. You'll want all guests to be delighted with their stay and for them to create memories and stories in our unique holiday places. As well as some desk-based work, the role may entail being out and about at the holiday cottages and travelling throughout our widespread portfolio carrying out compliance tasks. A flexible approach to working and self- motivation will be needed in this varied role. You'll support the team of Holidays Operation Assistants (HOAs) to meet the high standards of cleanliness, presentation, health & safety and maintenance in our holiday cottages. You may help with induction and training of new team members regarding compliance and undertake ad hoc admin duties. You'll have proficient IT skills, particularly using Excel and Word to help create and track compliance tasks over the year. You'll work with the team to ensure they work efficiently and have what they need to complete compliance checks on changeovers. You'll carry out risk assessments and compliance tasks making sure everyone is safe. You'll also work closely with the wider property team of business support, facilities and rangers and be part of a warm and friendly, award-winning team. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 12th April 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 174261IRC174261WadebridgePermanent p/t (7.5 hrs pw)Ends: Apr 12th *Internal Applicants only* LI-DNI Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period. LI-DNI This role is all about supporting our team with maintaining high standards, care and attention to detail. We have an opportunity for a Holidays Operation Team Leader to work within our North Cornwall region which spans from Mawgan Porth in the south up towards Bude in the north of Cornwall. Salary: £13.25 per hourContract: PermanentHours/ working pattern: Part-time, 7.5 hours per weekInterview dates: Tuesday 28th April 2026 & Wednesday 29th April 2026Start Date: 1st May 2026North Cornwall, Old Farm House Office, Wadebridge, PL27 6QYCompliance.Eligibility to Work in the UK13.25 per hour