Job Description:
Job Title: Receptionist
Location: Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB
Salary range: £12.40ph
Contract: Bank
Shift Pattern: Various Shift Patterns
We make health happen
Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.
You’ll help us make health happen by:
1. Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
2. Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
3. Dealing with queries from residents - reporting these as required
4. Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
5. Ensuring the display information board is kept up to date
6. Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
7. Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
8. Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
9. Maintaining and updating records such as master copy forms, room status reports and the Village residents list
10. Additional Tasks within the Finance & Administration Team
Key Skills / Qualifications needed for this role:
With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.
Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
11. Flexible working patterns to fit around you
12. Comprehensive induction (fully paid)
13. Free meal (minimum 8 hour shift)
14. DBS Check and Uniform provided and paid for by Bupa
15. Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.