Senior Duty Manager – Operations Department
An opportunity has arisen within the Operations department for a proactive, self‑motivated and highly organised individual to join our team as a Senior Duty Manager. The successful candidate will lead the daily operational delivery of Surrey Sports Park, ensuring a safe, welcoming, and high‑quality experience for all users. The Senior Duty Manager is responsible for supervising front‑line staff, maintaining facility standards, and ensuring compliance with health and safety procedures. The role supports the Operations Manager in delivering excellent customer service, operational efficiency, and a positive team culture. The role will include working early morning, late evenings and weekends on a rota basis.
Qualifications & Requirements
The successful candidate will have previous experience in a supervisory role in which they handled staff effectively to achieve results. Understanding the importance of Health and Safety in the leisure industry is essential and the candidate should have the ability to deliver a high‑quality service with minimum supervision. The post‑holder will also be adaptable & flexible and will have the ability to deal with customers and their queries and concerns with tact, diplomacy and kindness. Knowledge of integrated management systems and experience of computerised leisure management systems are essential. A First Aid Certificate and National Pool Lifeguard Qualification or equivalent are desirable. An enhanced DBS check will be required for this role.
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