Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Are you an automotive professional ready for new challenges? MSXI has the job for you! MSX International is looking for a Product Performance Engineer to support our Volvo team by delivering product quality reporting and analysis in the EMEA region.
The Role
The Technical Helpdesk Engineer will work with a team of Helpdesk Engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network, independent repairers, and customers. In addition, the Technical Helpdesk Engineer will:
* record data into the computer system
* provide vehicle and concern detail about cases
* identify and report on vehicle case histories, trends, and analysis
* deal with and respond to telephone calls and emails
Qualifications
Our ideal Technical Helpdesk Engineer will have:
* at least 2 years of technical experience to Senior or Master Technician level or equivalent within a franchised dealership (or strong automotive service skills)
* thorough knowledge of all aspects of modern vehicle systems and repair processes
* excellent automotive knowledge
* experience working within a high‑performance, collaborative, constructive peer group
* the ability to describe and understand complex technical issues clearly
* confidence in technical concern resolution
* strong communication skills and a drive to deliver requirements
* qualification of City and Guilds or NVQ L3
* HV qualification (IMI3 or higher)
* PC literacy
* experience of the Volvo brand (advantageous)
What’s in it for you?
* up to £42,500 per year (depending on experience)
* 25 days annual leave per year
* Paid business expenses
* Cashback Health Care Scheme
* Car salary exchange scheme
* Potential to progress within the company, with global opportunities updated regularly
Working pattern and location
* 40 hours per week
* Monday – Friday
* Location: Daventry office based
* Permanent contract
Equal Opportunity Statement
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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