Job Description
If you have a passion for customer service, we have opportunities available for you to join our team here at The Core at Corby Cube as a Customer Service Assistant!
You should enjoy meeting people, be friendly and approachable, and have an understanding of customer service. Your duties will mainly be working on the bars, pre performance, and during intervals.
About the Role
Job Purpose:
• To promote, represent and present The Core at Corby Cube Theatre as a welcoming, safe, open and entertaining venue at all times.
• To deliver the highest standards of customer service at all times with a pro-active attitude.
Key Task Areas:
• To be flexible and to undertake all duties as instructed. Duties will include working on the bars in The Core at Corby Cube Theatre; pre performance, and during intervals. Where appropriate, duties may be allocated within the auditoria.
• To generate monies for the organisation by up-selling initiatives.
• To assist with the reconciliation of all monies, re-stocking of bars and confectionary and cleaning of FOH areas as requested.
• To know responsibilities in the event of an evacuation, and to be aware of, and fully understand all relevant procedures.
• To assist with the setting up, operating of, and clearing away of additional functions and events.
• To abide by all Customer Service rules and regulations, as specified in the handbook which includes the policy regarding Uniform, Personal Hygiene and appearance.
• To attend relevant training courses required by the Customer Experience Manager in order to further self development.
• To complete any other delegated duty that assists the organisation, in achieving its business objectives.
• Promote and adhere to the organisation’s culture and values.
• To be aware of, adhere to, and implement any legislative requirements consistent with overall duties of this post, with particular regard to Health and Safety policies and procedures, GDPR 2018, Equal Opportunities and licensing.
• To carry out any other tasks that will, from time to time be allocated on an ad hoc or continuing basis, commensurate with the general level of responsibility of the post.
We welcome applications from candidates with any of the following experiences / skills: Bar Staff, Hospitality, Bar, Theatre Bar Staff, Theatre, Customer Service
Additional Information
To apply for the role, please upload your CV as instructed. You will then receive an acknowledgment email from us containing a link to complete a short application questionnaire and an equal opportunities monitoring form. (Please check your junk folder)
We receive a lot of interest for our vacancies, therefore we may not consider your application without completion of all requested forms.
Please note we can only accept applications from candidates aged 18+ due to the required sale of alcohol.
For further details of the job description can be found on our website.
Requirements
Experience
• Working in a bar, theatre or any other similar customer service environment
Knowledge/Qualifications
• Health & Safety Procedures
Skills/Abilities
• Good communication skills
• Good interpersonal skills
• Ability to meet deadlines
• Excellent attention to detail
• Good Customer Service
Desirable Criteria
Experience
• Direct Sales
• Working with EPOS systems
Knowledge/Qualifications
• Food & Hygiene Certificate