Overview
We are seeking a motivated and experienced cleaning individual to oversee our client's site in Savile Row, London. The successful candidate will be responsible for managing cleaning operatives and housekeepers with a passion for delivering exceptional customer service, high standards of cleanliness, compliance with company standards, implementing best practices in line with company policies and client expectations and maintaining client satisfaction. This will include delivering "green" audits and KPI meetings with the client's site contract manager on a monthly basis.
Major Accountabilities
* To demonstrate the core values and lead by example at all times.
* To manage and deliver the weekly hours budget.
* Create and manage staff schedules to ensure all areas are cleaned on time to standards and specification. Adjust schedules as needed based on workload and client needs.
* To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.
* To complete monthly audits accurately and on time, carrying out any resolution actions identified within timescales.
* Prepare and present regular reports on service delivery to clients and feedback site performance, staff productivity, and client feedback to senior management.
* To complete and process all necessary paperwork accurately and on time, providing 'sign off' for completed tasks as required.
* To ensure all cleaning materials and machinery are available, in good working order and used in a safe manner.
* To ensure all periodical cleans are completed to the required specification and timescale and signed off by the customer.
* To support delivery of the cleaning schedule where appropriate and necessary.
* To ensure all staff have the correct uniform and are dressed appropriately to reflect the Hawkey brand.
* To manage the recruitment process for cleaning operatives and housekeepers, ensuring adherence to recruitment processes and standards at all times.
* To ensure the payment of staff correctly and on time every time by following all company time and pay processing requirements.
* To train and induct all staff in their role, the standards expected, values and company policies, procedures and guidelines.
* Conduct regular performance evaluations and facilitate ongoing training with staff.
* To ensure all staff are trained in, and adhere to, Health and Safety and COSHH policies and procedures
* To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases.
* To adhere to all company processes, policies and procedure
Key Relationships
* Customer – staff, managers and customers
* Cleaning Operatives/Housekeepers
* Operations/Area Managers
* Site teams (Reception, Security & Maintenance)
* Head office payroll
Job Dimensions
* Weekly hours budget
* Monthly consumables budget
* Teams of cleaning operatives and housekeepers
Role Requirements
* Excellent written and verbal communication skills
* Previous experience of supervising/managing a team preferably in a commercial setting
* Previous experience supervising or managing periodic cleans such as carpet cleaning, jet washing and/or office deep cleans.
* Sound knowledge of Health and Safety regulations and COSHH legislation
* Strong leadership and team management skills.
* Excellent organizational and time-management abilities.
* Ability to work flexible hours, including evenings and weekends as required.
* Proficiency in using cleaning management software and MS Office.
Job Types: Full-time, Permanent
Pay: £36,000.00 per year
Benefits:
* Company pension
Experience:
* Commercial cleaning: 5 years (required)
* Management: 2 years (required)
Language:
* English (required)
* Spanish (preferred)
Location:
* London (required)
Work Location: In person