The Role
We are building a Restaurant Launch Team to engage with new restaurant partners joining the Deliveroo platform under the EU small and medium businesses team (SMB). We are centralising all restaurant launch and sales development activities to support our European markets, ensuring a consistent approach for all restaurant partners.
As a Restaurant Launch Assistant, you'll support new restaurants during onboarding, answer their questions, and provide high-quality service to meet their needs.
You will work within tight deadlines, using your communication skills, empathy, and problem-solving abilities to manage restaurant requests across the country. You will report to your Restaurant Launch Team Lead.
The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do
* Assist new restaurant partners in setting up and preparing to take orders.
* Collaborate with the launch team, sales team, and account managers to represent Deliveroo for new partners.
* Meet challenging KPIs while maintaining excellent customer service.
* Develop and maintain daily call plans.
What you'll need to be successful
* Strong phone presence with excellent verbal and written communication skills.
* Native or fluent in Flemish/Dutch and English.
* Confidence to make regular calls.
* IT literacy and ability to keep our systems updated.
* Team player with a positive attitude and collaborative spirit.
* Commitment to professional growth and success in your role.
* Positive interpersonal skills and a good work ethic, fostering a pleasant working environment.
Why Deliveroo?
Deliveroo is more than just delivering great food quickly; it's a story of rapid growth, challenges, and vast opportunities. Our goal is to be the leading food app, transforming how people think about food. Join us as we lead in this expanding industry.
Benefits and Diversity
We value our people and their well-being, offering comprehensive benefits across health, family, finance, community, convenience, growth, time off, and relocation. We embrace diversity, welcoming individuals regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in an exciting industry.
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