Wright Hassall LLP
Full time
Permanent
* Recruiting, inducting, leading and managing a busy administration team to ensure the highest levels of performance always.
* Compose, conduct and deliver effective 1-2-1, performance improvement plans, personal development plans.
* To monitor and oversee the achievement of individual staff members, team and overall department SLA's and targets providing on the job feedback, technical and customer support.
* To ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consistently achieved including 1st line quality checking and exception reporting with a view to continuously improving the output of the team.
* To monitor and ensure that all processes are executed in a timely manner and in line with both FCA guidance, SRA rules and other regulations.
* To ensure that the team operates within all set KPI's, and any breaches are identified and reported to senior management.
* Monitor and manage the teams' levels of annual leave, absence, lateness and breaks/lunches throughout each shift to ensure maximisation of productivity and performance.
* Develop, implement and run departmental and team incentives which drive performance and morale where applicable.
* Support senior management activities including recommendations for process improvements, provision of information and support for client meetings, performance reviews and audits as required.
* Presentation of management communications to team members
* Handle escalated calls / manager calls where necessary and therefore dealing directly with the customer and their circumstances - finding the most suitable outcome.
* Foster and champion a culture of Treating Customers Fairly.
* Interviewing and training new members of the team
* To ensure that all correspondence is processed in an efficient manner which ensures that we maintain and improve profitability whilst maximising the potential for recovery.
* Contribute to the overall success and efficient running of the Debt Recovery Unit through a positive can-do attitude and ability to deliver successful solutions in an ever-changing environment.
Wright Hassall values the differences and advantages that a diverse workforce brings to the firm and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.
Wright Hassall is proud to be certified as a Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Wright Hassall.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant
Day to day management of the Admin Team ensuring adherence to SLAs, provision of quality customer service, maintenance and continual improvements in achieving performance, targets, efficiency, productivity and supporting the operational management of the department.
Salary
Competitive
Hours
Monday-Friday
Benefits
Please see our company benefits here.