IT Service Desk Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
Key responsibilities include:
1. Acting as the first point of contact for all IT support queries
2. Logging, categorising, troubleshooting, and resolving technical issues
3. Escalating more complex problems to 2nd line support where required
4. Supporting a range of applications, including Microsoft 365 and other business systems
5. Assisting with hardware and software installations, configurations, and upgrades
6. Contributing to IT projects, including system upgrades and new implementations
7. Delivering a high level of customer service with a positive and proactive...