Our leading Manufacturing client in the Dungannon area are seeking an experienced After Sales Manager to lead a busy, customer-focused aftersales team. The role involves driving service excellence, managing warranty and spare parts processes, and supporting ongoing business growth. Key Responsibilities Manage and develop the aftersales team to deliver outstanding customer service. Handle customer queries, technical support, warranty processes and spare parts coordination. Build strong relationships with customers, dealers and internal departments. Monitor customer satisfaction, conduct competitor analysis and report on departmental performance. Oversee logistics, shipping and transport for spare parts and machine support. Represent the company at meetings, dealer visits and trade shows. Support continuous improvement and streamline aftersales processes. Essential Requirements 2 years in an After Sales role and 2 years managing a team. Experience in manufacturing, quarrying or recycling environments. Strong communication, problem-solving and organisational skills. Proficiency in MS Office. Flexibility to travel and take occasional out-of-hours calls. Full driving licence and access to a vehicle. A great opportunity for a motivated leader who can deliver excellent service while supporting ongoing business growth. Benefits: Paid Holidays Parking Pension Fund Performance Bonus