Position:
Commercial and Customer Service Representative
Location:
Basingstoke, England, United Kingdom
Client:
Pharmaceutical
FTE:
Full-time - 6 months contract initially
Planet Pharma is seeking a
Commercial & Customer Service Representative
to join the Product Supply & Logistics team. This is an excellent opportunity to gain experience in a fast-paced commercial and customer-focused environment while supporting the supply of medicines across the UK.
What you'll do:
* Manage customer communications (calls, emails, etc.), working closely with an external call centre partner
* Liaise directly with internal sales teams to support supply chain operations
* Process supply orders and resolve payment disputes
* Provide first-line administrative support including payment and accounting tasks
* Generate and review daily, weekly, and monthly reports using tools such as Excel, Tableau, and Business Objects
* Support continuous improvement projects that ensure efficient distribution of medicines across the UK
What we're looking for:
Strong communication skills with a proactive, "can-do" attitude
Team player with a drive to complete tasks to a high standard
Confidence handling customer queries and resolving issues professionally
Good working knowledge of Excel (training provided for other analytics tools)
Organised and detail-oriented with an ability to manage multiple responsibilities
ABOUT PLANET PHARMA
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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