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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Hartlepool Branch, Hartlepool
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We are currently recruiting Customer Service colleagues, with a starting salary of £[amount], per annum, comprising a base salary of £[amount] plus an additional £[amount] flexible benefit.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether helping with simple transactions, assisting with technology, transacting over the phone, or protecting against fraud, you'll face diverse challenges.
You’ll receive support from a close-knit team. You’ll be flexible and comfortable undertaking a broad range of activities, thriving in a multi-skilled environment.
The difference you’ll make:
* Act as the first point of contact for customers in branch or over the phone
* Assist with transactions, queries, and servicing
* Answer calls in our contact centre
* Build relationships and find solutions
* Develop knowledge of services and products
* Identify ways to improve customer experience
What you’ll bring:
* Proven ability to deliver outstanding customer service
* Effective communication skills to understand customer needs
It would be nice if you have:
* A desire to go above and beyond for customers
* Teamworking skills and a flexible, can-do attitude
* Openness to a variety of activities outside standard expectations
* Ability to adapt to changing business needs
* The right to work in the UK
Additional information:
* This is a full-time, permanent role based at Hartlepool Branch, working Monday to Saturday, hours TBC.
Inclusion:
At Santander, we’re committed to creating a diverse and inclusive workplace where all colleagues feel they belong and can succeed.
Rewards:
* Salary plus a cash allowance for benefits
* Holiday entitlement plus options to purchase more
* Discretionary performance bonus
* Healthcare benefits, digital health services, wellbeing programs
* Contributions to your pension
* Protection benefits including death-in-service and income protection
* Charitable giving and community involvement opportunities
* Share plans and employee discounts
Right to work in the UK:
Applicants must have the legal right to work in the UK. Visa or work permit status will not influence our decision, but applications without the right to work will be withdrawn.
Next steps:
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