Customer Success Manager
B2B SaaS | Scale-Up | High Impact Role
Bright Purple are working with a fast-growing B2B SaaS business in Glasgow (3 days onsite) looking to hire a Customer Success Manager to take full ownership of the post-sale customer journey. You will be the go-to for customers from onboarding through to long-term success, working directly with the CEO and playing a key role in shaping how customer experience scales as the business grows.
What you will be doing:
* Owning onboarding end-to-end, from handover to go-live with clear plans, timelines, and success metrics
* Delivering training, documentation, and setup to fully enable customers on the platform
* Managing escalations and resolving issues, working closely with support, product, and engineering
* Leading customer-facing delivery across scope, milestones, risks, and reporting
* Running regular success reviews to drive adoption, retention, and growth
* Acting as the voice of the customer internally, influencing product direction
What we are looking for:
* Experience in Customer Success, Account Management, or Implementation within a SaaS environment
* Strong project management skills, able to juggle multiple customers and workstreams
* Excellent communication skills, translating technical concepts for non-technical stakeholders
* Experience with tools such as HubSpot, Jira, Intercom, or Zendesk
* Comfortable working cross-functionally in a fast-paced, scale-up environment
* Proactive, calm under pressure, and genuinely customer-first
Why this role?
* Direct access to leadership, reporting into the CEO
* Real influence on how Customer Success is built and scaled
* Fast-growing SaaS business with strong momentum
If you’re someone who thrives on ownership, enjoys building structure in a scaling environment, and wants to make a visible impact then this is worth a conversation.
Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.