Assistant Head Butler
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As Assistant Head Butler, you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from pre‑arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences. The Butler programme is the heart and soul of the St.Regis legacy—high‑touch, personalised, and exquisitely delivered.
Key Responsibilities
1. Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
2. Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
3. Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
4. Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
5. Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
6. Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
7. Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
8. Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
9. Promote collaboration across Front Office, Housekeeping, and other operational departments
10. Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance
11. Assist with departmental cost control, inventory management, labour planning, and operational reporting
Core Competence
We are seeking a sophisticated and service‑driven professional who brings elegance, presence, and an unwavering commitment to excellence. You should have:
12. Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
13. Strong decision‑making and problem‑solving skills, with a calm and confident presence.
14. Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence.
15. A passion for personalised, anticipatory service and consistently flawless execution.
16. Excellent interpersonal and communication skills.
17. Ability to lead, mentor, and inspire a dedicated butler team.
18. Professional presentation with exceptional attention to detail.
19. Confidence in anticipating guest needs and responding with discretion and precision.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
20. Competitive salary designed to recognise excellence
21. Enhanced pension
22. Life assurance
23. Company sick pay
24. Additional holiday allowance
25. Access to BenefitHub's exclusive retail, wellness and travel privileges
26. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
27. Clear pathway for internal promotions and transfers
28. Cross-department training to refine your craft and broaden your expertise
29. Expert-led development programmes
30. Continuous learning through structured programmes
31. Premium e-learning platform access
32. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
33. Private Medical Insurance
34. Employee Assistance Programme
35. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
36. Food & Beverage discounts across Marriott properties
37. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
38. Award programmes celebrating exceptional performance
39. The Astor Awards
40. Distinctive Moments celebration
41. Long service awards
42. Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
43. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.