Join Our Growing Team–
Become a Customer Champion! We are a dynamic and expanding retailer of home and industrial storage solutions. We’re looking for a Customer Service Executive with strong complaint-handling skills to join our friendly and supportive team.
Chelmsford / Writtle, Essex – 5 days a week, office-based
A valid driver’s license is required due to our location.
Up to £27,000 per year + Bonus
Monday – Friday, 8:30 AM – 5:30 PM
What You’ll Be Doing:
* Managing customer complaints effectively, ensuring quick and fair resolutions
* Handling challenging situations with patience and professionalism
* Providing exceptional customer service via phone, email, and live chat
* Advising customers on our range of storage solutions
* Processing telephone orders efficiently
* Addressing delivery issues and following up to ensure customer satisfaction
* Carrying out general administrative tasks
* Expanding your product knowledge to assist customers more effectively
What We’re Looking For:
* Excellent verbal & written communication skills – you can de-escalate and resolve issues with ease
* At least 1 year of experience in customer service with a focus on complaint handling
* A calm, patient, and solution-focused approach to resolving customer concerns
* Strong problem-solving skills – you can think on your feet and provide solutions
* A positive, can-do attitude and ability to work both independently and within a team
* Organised, detail-oriented, and tech-savvy
Perks & Benefits:
* Bonus scheme for high performers
* Employee discounts on our products
* Free on-site parking
* 20 days holiday plus bank holidays
* Casual dress code
* Great location – ideally suited to candidates within a 10-15 mile radius
* Full training provided on products and systems
If you excel at handling complaints, turning unhappy customers into satisfied ones, and thrive in a fast-paced, customer-focused environment, we’d love to hear from you!
Apply now and make a real impact in our growing team!
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