Job Overview
This secondment position is for 3 months to meet the needs of the service. You must obtain permission from your current line manager prior to applying. The post holder reports to the IHC Operations Director and is responsible for all aspects of the day‑to‑day operational delivery of clinical services at the hospital site. The role requires aligning the hospital’s service with the Integrated Health Community’s overall plan to deliver safe, high‑quality, and cost‑effective care. Key drivers for success include attainment of national and local access and quality standards, robust financial management, and the development of services to ensure long‑term sustainability for the local population. Welsh speaking ability is desirable, though Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The Acute Site Operations Director coordinates the day‑to‑day running of the hospital, supported by two Associate Medical Directors, an Associate Director of Nursing and the Directorate Triumvirates (Directorate General Manager, Clinical Director and Head of Nursing). The highest priority is ensuring safe and timely care for patients and service users, whether presenting via planned or unscheduled pathways. Through line management of the Directorate General Managers, the post holder is responsible for developing service and improvement plans, key performance and activity targets, and embedding robust financial and people management processes. The post holder facilitates the overall business management of the hospital site, working with senior colleagues on site to ensure all services meet the highest standards, governance systems are in place and adhered to, and patients, staff and stakeholders concerns are acted upon. The post holder provides strong visible leadership on site and implements processes to manage concerns.
Key responsibilities
* Participate in the regular IHC Accountability Review with each Directorate team, ensuring effective systems for integrated governance and risk management; work proactively with all IHC Local Delivery Groups in Quality & Safety, Transformation, People & Culture, Finance, Performance & Planning.
* Analyze complex facts, situations and options to support decisions that may have far‑reaching impact.
* Assess performance across all business areas, analyze data from various sources, develop balanced strategies and business plans aligning with performance targets and strategic objectives.
* Act as an ambassador for the organisation, ensuring professional standards are maintained.
* Participate in the Health Board’s Silver on Call and System Lead rotas.
* Drive equality, diversity and inclusion within the IHC, ensuring all legal requirements are met.
Qualifications
Essential criteria
* Master's qualification or equivalent level of knowledge, training or experience across a broad range of disciplines (e.g., business, finance, HR or clinical).
* Additional in‑depth professional knowledge in several disciplines (e.g., financial management, performance management, information systems, staff management) obtained through extended training and experience.
* Evidence of appropriate professional and personal development in the last two years.
Desirable criteria
* Leadership/management qualification.
* Clinical qualification.
Experience
Essential criteria
* Senior level experience in a large service organisation, with emphasis on leadership.
* Strong, demonstrable record of achievement in operational management.
* Track record of delivering quality and productivity benefits.
* Previous senior manager role in a large provider organisation.
* Track record of achieving objectives.
* Evidence of robust financial and resource management.
* Experience embedding robust clinical and corporate systems at local level.
* Experience leading and implementing change.
Desirable criteria
* Previous health care experience in a large organisation.
Knowledge
Essential criteria
* In-depth understanding of process redesign and improvement principles and techniques.
* Knowledge of project management techniques.
* Understanding of integrated performance management systems.
* Understanding of integrated service planning in complex organisations.
* Extensive managerial credibility and experience.
* Excellent interpersonal and presentation skills.
* Evidence of effective working relationships.
* Demonstrable leadership and management skills.
* Highly developed problem‑solving skills.
* Financially astute and business aware.
* Competent basic IT skills (word processing, spreadsheets).
* Good verbal and report‑writing skills.
* Skilled negotiator.
Desirable criteria
* Understanding of NHS Wales structure and framework.
Skills
Essential criteria
* Patient‑focused approach.
* Ability to manage complexity and unpredictability, make difficult decisions, and solve problems.
* Ability to manage resources effectively (financial and human).
* Ability to work collaboratively and strategically.
* Broad understanding of operational/NHS issues.
* Track record of achievement and personal/professional development.
* Systematic, analytical and resilient mindset.
* Personal integrity and credibility.
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