About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guestrooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to takefulladvantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Concierge to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:
To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
To place emphasis on and sell in-house restaurants, facilities and other destinations.
To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
To reconfirm guest flights and leave confirmation messages to guest.
To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
About you:
Strong communication and interpersonal skills
Strong customer service orientation
Ability to tolerate moderate amounts of walking
Ability to work flexible hours
Demonstrates excellent grooming standards
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes
Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Jumeirah perks website access discount
F&B and Spa treatment discount
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Wedding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme
3 Months Service :
Company Sick Pay
Travel Card Season Ticket Loan
Live Your Guest Life Stay
6 Months Service:
Jumeirah Discounts Stays in other Hotels
Cycle Scheme Internal Transfer Scheme
Eye Test & Discount for VDU Users
Dental Cash Back Plan
1 Years Service:
External Transfer Scheme
2 Years Service:
Group Pension Plan with enhanced contributions
Income Protection Scheme
If you think you could be a successful match for this role, please apply today.
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