Join Our Friendly & Passionate Team with hybrid working! We’re looking for a proactive, well-organised and enthusiastic Office Admin and Customer Support Assistant to join our collaborative team at Tweezerman UK, part of the Zwilling Beauty Group. This varied and rewarding role will see you working across all areas of the business—managing customer service queries, supporting marketing and admin teams, coordinating samples and postage, and keeping our day-to-day operations running smoothly. If you're a motivated multitasker with great communication skills and a love for organisation, we’d love to hear from you! ✨ What You'll Be Doing: Customer Service * Respond to customer queries via email and social media * Handle refunds and returns using Magento * Liaise with internal teams and our warehouse to resolve queries * Provide an excellent and professional customer experience Office & Admin Support * Provide day-to-day admin support across the business * Support with meeting preparation and internal events * Help maintain office supplies and coordinate couriers Samples & Post * Organise and manage the sample stock room * Track and replenish stock levels for marketing, PR, and sales * Package and send out Goody Bags, samples, and promotional items * Ensure all postal activity is logged and tracked Other Support Areas * Assist with planograms, meeting displays, and showroom maintenance * Personalise Tweezers for PR and gifting * Provide occasional support to the Managing Director and Office Manager What You’ll Need: * Strong admin and organisation skills with a “can-do” attitude * Excellent written and verbal communication skills * Experience using Microsoft Office (Excel, PowerPoint) * A friendly and proactive approach to working across multiple teams * A full UK driving licence * Interest in the beauty industry is a plus! What We Offer: * Hybrid working: 3 days in the office, 2 days from home * 25 days holiday bank holidays your birthday off! * 2pm finish every Friday (with an 8:30am start Mon–Thurs) * Annual team-building day * 2 paid days per year for charitable volunteering (including with our local charity partner, The Dementia Choir, chaired by Vicky McClure) * Supportive, collaborative culture in a growing international beauty brand About Us: Tweezerman UK is part of the Zwilling Beauty Group, an international beauty tools and accessories company with offices in Germany, New York, and Asia. Our brands—including Tweezerman and TRUYU—are sold in over 67 countries. Our UK office is based in Edwalton, Nottingham, and supports major UK and Irish retailers