What’s in it for youWe offer excellent benefits that help make Tesco a great place to work These include but are not limited to:Annual bonus scheme of up to 45% of base salaryCar allowance of £7320 per annumHoliday starting at 25 days plus a personal day (and bank holidays)Private medical insurance offered through BupaRetirement savings plan – save between 4% and 7.5% and Tesco will match your contributionLife Assurance at 5x contractual payBuy as you earn and Save as you earn share schemesAbout The RoleFor our day-to-day service, you ensure that we report on our performance to different technology and business functions and continuously improve our services You are a key stakeholder for the tools supporting service management and measure their efficiency and usage. You build strong relationships with wider stakeholders who consume the services Infrastructure provides As a budget holder, you are responsible for the commercial aspects of your team, and managing all associated resources.You will be responsible forThe Head of Service Management is fully accountable for defining the Service Management strategy, its agile implementation for Infrastructure and ongoing execution. You will be part of the Infrastructure Service & Operations management team. As an effective leader and strategic thinker, you set a clear direction for our globalised Service Management Processes and ensure these are prioritised and adopted in stages by all relevant teams. Represent the Service Management team within Technology and Infrastructure. Multiple Service Management processes and understand how to design and introduce new processes that meet Tesco's needs and delivers value outcomes. Set strategy at a service level which interprets business requirements into clear KPI's with aligned SLA'sYou will needWorking experience in Service Management role in corporate environmentExperience of working with ITIL standards in a large corporate environmentExperience of working with Apps team in DevOps environment and understanding of their services at scale.Experience building and leading a team with direct line management accountabilitiesExperience of successfully deploying change within cross functional or external teams globally distributedLeading Operational Excellence initiatives having impact on overall service management improvementsExperience of working with suppliers