Overview
We’re looking for a Field Service Engineer to join our team covering the Manchester area in the UK. You’ll provide first-line customer support, servicing, and repairing ticketing equipment, as well as assisting with installations and managing stock.
Shift Pattern: Delivering on site support covering 05:30 - 23:30 - 12 hour shifts - 4 days on/4 days off.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform focused on making cities more livable. The role is based in the Greater Manchester area and covers the North West of England.
Responsibilities
* Perform on-site maintenance and repairs on ticketing equipment.
* Diagnose and resolve basic software issues using PC tools.
* Ensure a first-time fix approach and deliver excellent customer service.
* Maintain clear communication and escalate major issues as needed.
* Keep accurate records and manage service calls via the call management system.
* Handle and maintain company stock and spare parts.
* Follow Health & Safety regulations.
* Assist with new equipment installations and upgrades.
Qualifications
* NVQ Level 2 or equivalent in an electrical field.
* Experience in electro-mechanical engineering, ideally in vending, transport, or similar industries.
* Full UK driving license.
* Strong problem-solving skills and ability to work independently.
* Excellent customer service and communication skills.
* Ability to stay calm under pressure.
We Offer You
* Company van, equipment, PPE, and clothing provided.
* 25 days holiday (plus bank holidays) with an option to purchase additional days.
* Up to 6% contributory pension scheme and life assurance (x4 annual salary).
* Health cash plan, discounted gym membership, and EAP.
* Flexible benefits, including critical illness cover, dental insurance, and car leasing.
* Paid volunteering days.
The role will be based in the Greater Manchester area covering the North West of England.
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform dedicated to helping people and decision-makers make smarter decisions about urban mobility and ease the travel experience. Travel is more than a journey—it's how you Arrive.
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