We at Samsonite have a fantastic opportunity for you to join our worldwide leading luggage and accessory brands. The role is a great mix of commercial, operational and customer service, and we need a confident, charismatic, self-motivated individual who thrives in an often fast-paced, always customer centric environment.
For more than 110 years, we have been resolutely focused on innovation & design and have been the industry leader in the use of new materials.
Our values are guided by our company motto “Do unt o others as you would have them do unt o you” which encapsulates our core values: Entrepreneurialism, Openness, Partnership Integrity and Family Feeling.
on our enduring values and our heritage of innovation, quality and durability, we have now set out our vision to become the most sustainable lifestyle bag and travel luggage company in the world.
Responsibilities
* Applies the brand appropriate selling ceremony with each customer
* Demonstrates understanding of personal sales goals and KPIs and strives to hit targets set.
* Working independently at times, as part of a small but dedicated team.
* Exhibits exceptional customer service with a solution orientated mindset.
* Able to engage with customers in a warm, inviting and cheerful manner.
* Takes pride in the store and maintains the standards on the sales floor, including a swift replenishment of products.
* Take part in processing deliveries.
* Ensure backup stock and stockrooms are kept in order.
* Be knowledgeable of all products (current and new) and selling benefits.
* Read and actionrelevant Head Office communication
* Assist in stock counts asdirected by Store Manager.
Security
* To ensure that any security issues are acted upon where possible and reported to Management.
* To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
* Maintain high standards at all times within the branch.
* Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
Operations /Administrative Duties
* Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages arecommunicated.
* Carry out stock and personnel administration as directed by Management.
* To adhere to company attendance policy
* For this position, we are seeking a candidate who is available on both weekdays and weekends and willing to occasionally work overtime.
Appearance
* Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
* Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
* Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management.
Skills required
* Constant standing, bending, frequent lifting of luggage up to 15 kilos.
* Previous experience in retail
* Ability to work under pressure and with a sense of urgency when needed
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