Are you looking for you first opportunity in customer services/administration? Do you possess a warm telephone manner? Do you want to join a company which can offer long term progression? Are you a team player?
If this sounds like you we may have the perfect opportunity with our lovely client based in Guildford.
Working in a busy Customer Service Team our client is looking for a candidate with some experience within customer service to answer telephones and written enquiries from members of the public and clients.
Customer Services Executive Key Responsibilities:
* Answering queries from customers
* Set up new clients using the established agency onboarding process.
* Providing agency support to existing clients – helping with quotes, questions, applications.
* Using LiveChat system to respond to enquiries online
* Responding to queries submitted via email
* To assist with training, mentoring and support of new staff as required.
* To problem solve and mediate when required.
* To work with other departments and team members as required to provide excellent and efficient service to customers.
Customer Services Executive Experience and Skills Requirements:
* Passion for championing excellent customer service.
* Understand how to implement processes and procedures.
* Have a desire to learn new skills and challenge the ‘status quo’ to develop personal and achieve business objectives.
* Take an active role in supporting and maintaining the company values and culture.
* Able to deliver high levels of accuracy and attention for detail.
* Capable of managing relationships – internal and external at all levels within business.
* Have good PR/interpersonal skills, have outstanding communication and reporting skills, problem analysis and listening ability.
* Contributes to team effort by accomplishing related results as needed
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted