Overview
Provide and coordinate facilities management services at key Derby sites, ensuring customer needs are met proactively. Work closely with MITIE partners, the FM Helpdesk, and Network Rail colleagues to deliver efficient service and timely updates.
Responsibilities
* Monitor and maintain communal areas such as flooring, hubs, staircases, and coffee points, as well as manage milk distribution and orders.
* Take full ownership of meeting rooms, including housekeeping and AV equipment, and manage weekly stationery orders for the sites.
* Update the CAFM system with progress on logged jobs and report issues promptly.
* Assist with mailroom operations, ensuring mail is tracked and delivered correctly, support compliance documentation, and maintain Health & Safety notice boards.
* Regular communication with customers and FM teams to ensure service levels are met.
* Provide cover for the Senior Workplace Coordinator and Reception as needed, while adhering to Quality, Health, Safety, and Environmental policies.
Person Specification
* Experience in multi-occupancy and large-scale FM accounts with strong customer service focus and clear verbal and written communication skills.
* Proactive, self-motivated, and team-oriented with good problem-solving abilities.
* Ability to manage workload effectively and maintain positive stakeholder relationships.
* Computer literacy and knowledge of helpdesk workflows and QHSE procedures.
* Valid driving licence and professional appearance per dress code guidelines.
Benefits and Inclusion
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. Salary Finance benefits, flexible lifestyle platform Choices, extra holiday, insurance, technology purchases, discounts, cycle-to-work, life cover, enhanced pension contributions, saving schemes, Mitie Matching Share Plan, and Mitie Stars recognition program with monthly prizes and a top annual prize of £10,000. Training and development opportunities are available.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the recruitment process, please email Ashish Gautam at ashish.gautam@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
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