Main Enrolment Check In & Call Assistant
Application Deadline: 4 June 2026
Department: Student Services
Employment Type: Seasonal - Full Time
Location: Cross-Campus
Compensation: £16.70 / hour
Description
Please note that this role will be based at the following locations: Southgate Campus, Barnet Campus, Colindale Campus and Boreham Wood Football Academy.
This is your opportunity to be part of a fast‑paced, student‑focused environment during one of the most important times in the academic year. With excellent customer care skills, you will provide an effective Check‑in service for potential new students during a key enrolment period. The role involves ascertaining upon arrival at the College what part of the enrolment process the potential new student needs to be guided to; this could range from the start of the application process, ID & eligibility support or supporting completion of vital surveys. While ensuring this and any further stages are delivered in a smooth/effective way and contribute to a great experience. In addition, there is an expectation that all calls are answered effectively, timely, providing appropriate information or sign‑posting.
The ability to build a rapport with people as well as to communicate clearly and concisely with them to aid in a successful enrolment is essential. Applicants must be able to demonstrate a student/customer centred approach, aiming to remove barriers to ensure a comprehensive positive experience.
Key Responsibilities
1. To provide a helpful, professional and flexible service to internal or external customers of the department or the College.
2. To act in accordance with college values and positively represent Barnet and Southgate College in all aspects of your work.
3. To operate in accordance with the College’s policies and procedures.
4. To act in a safe manner which safeguards the health and safety of yourself and others.
5. To be aware of equality and diversity, the needs of customers and learners and demonstrate these principles in all aspects of your work.
6. To be familiar with and comply with the College’s safeguarding requirements which protect the welfare of children and vulnerable adults.
7. To participate in and take responsibility for your own learning and development.
8. To provide cover or support for other members of your team and undertake any other duties required by your line manager appropriate to your position within the organisation. This includes attending other Barnet and Southgate College campuses if required.
Skills, Knowledge and Expertise
Please refer to attached JD.
Benefits
Read our Employee Pledge here!
* 31 days annual leave for support staff plus bank holidays. Pro‑rata for part time employees.
* Annual Season Ticket Loans – spread the cost over a year via salary sacrifice.
* Cycle to Work Scheme – tax‑free bikes via Cyclescheme Ltd.
* Employee Support Helpline – confidential counselling and advice, 24/7.
* Eye Tests for DSE Users – college will refund cost of regular eye tests.
* Flu vaccination vouchers for established staff.
* Gym Facilities – Sports Centre available to staff, free Monday to Friday within term time.
* Hair Salon Services and Beauty Treatments – competitively priced services at Colindale Campus with staff offers.
* High Street Discounts – staff discounts at local high street stores.
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