Job Description Primary Responsibilities • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Operational Management • To maintain Front Office log book and shift reports. • Respond to inquiries and resolve problems in an effective manner. • Ensure all guests receive a swift, smooth, professional and friendly check in and check out • Maintain record of all banquet and any other functions in the hotel. • Liaise with other departments for the resolution of day-to-day administrative and operational issues. • Carry out other duties which naturally fall within the reasonable expectations of the post. • Liaise with Housekeeping for the Room Status. • Handle additional responsibilities as and when delegated by the Management. Qualifications Knowledge and Experience • Diploma in Tourism / Hospitality Management • Fresher or Minimum 6 months to 1 year of relevant experience • Excellent reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage Competencies • Good communication and customer contact skills • Service oriented with an eye for details • Ability to work effectively and contribute in a team • Self-motivated and energetic • Must be well-presented and professionally groomed at all times