Salary: £25,000 - 30,000 per year Requirements: Strong understanding of MDM management of endpoints using Microsoft Entra/Intune Good knowledge of basic networking principles Strong customer service skills and a genuine commitment to user support Ability to work independently as well as collaboratively within a team Comfortable working in a fast-paced environment High level of accuracy and attention to detail Confident communication skills, both written and verbal Professional and responsive approach to all communications Full driving licence and access to your own vehicle is essential for this role Responsibilities: Provide first-line technical support for hardware, software and network-related issues, both remotely and in person Log, prioritise and manage support requests through the IT ticketing system Diagnose and resolve common IT issues, including password resets, account lockouts, software installations and printer problems Support users with core business applications, including Microsoft Office and email platforms Escalate more complex issues to second-line support or the relevant IT teams where appropriate Maintain accurate records of IT assets, devices and system configurations Assist with employee onboarding and offboarding, including user account creation and equipment setup Contribute to the development and upkeep of IT documentation and knowledge base materials Identify recurring technical issues and recommend improvements to processes and support delivery Ensure compliance with IT policies, procedures and security best practice Deliver a consistently high standard of customer service with a professional and approachable manner Technologies: Hardware Support Network Security JSON Python More: At HD Tech, we are thrilled to offer an IT First Line Support position based in our Bury St Edmunds office. This role is vital for delivering high-quality technical support across multiple sites in Norfolk, Suffolk, and Essex. We value a customer-focused mindset and the ability to solve issues efficiently. We offer a full-time position with a competitive salary between £25,000 and £30,000, depending on experience, with potential for hybrid working options. Join our dynamic team and contribute to our commitment to excellence in IT support. last updated 13 week of 2026