Lead Administrator – Course Administration Management UK Defence Academy, Shrivenham, SN6 8LA Permanent, Full Time (37 hours per week) £25,410.78 per annum plus benefits Are you an experienced administrator looking for an exciting new opportunity? Serco is seeking a talented Administrator to join our Course Administration Management Department at the UK Defence Academy. As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. Our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy. Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS. Duties for the role: Coordination of all aspects of course administration, including onboarding course members, managing arrivals, supporting training sessions and overseeing offboarding upon successful completion. Collaborate with team members to ensure effective service delivery. Maintenance of course communication and documents. Communication with internal and external stakeholders. Cross skilling to support across the wider dept. Mentoring and coaching of new starters. Coordination and control of all incoming work via DCMCI TopDesk pot and responding in a timely fashion to email, telephone, and walk-in queries. Assisting with visits and events to include booking space and SME's and attending weekly planning meetings. Proactively police the Technology Hub to ensure only authorised and approved access is permitted. Support the Hub transformation project. What you need to do the job: Proven experience in an administrative role. Sound understanding of GDPR (General Data Protection Regulation). Able to use a variety of communication methods (spoken, written, behaviour). Problem solving skills. Must be methodical, have proven organisational skills and able to work under pressure. Ability to work effectively in a team and manage multiple tasks. It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel. GCSE’s grade C/4 or above (or equivalent) in English and Maths. The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: Free, secure onsite parking. Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). Gym membership, the site boasting 2 fully equipped gymnasiums. 18-hole golf course (annual membership circa £375). Fully equipped riding stables, with the opportunity for lessons. Other sporting facilities include tennis courts, Astro-turf football pitches and much more. What we offer: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, SimplyHealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel Sharesave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. defenceentryroles To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. defencejobs