We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us. Main Duties and Responsibilities: Fantastic opportunity to join PRA Group - one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. In this role, you will be speaking with our customers on in and outbound calls, understanding their circumstances and aiming to help them get debt free with us. You’ll receive best-in-class training to help you develop the skills you need to perform successfully and become a valued member of our wider Core Operations team. What we’re looking for from you: excellent listening, communication and negotiation skills strong attention to detail ability to problem solve independently self-motivation and results-focused positive, personable approach and a team player. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award winning, low carbon HALO, Kilmarnock site. PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.